The online shop kyttepuudekuller.ee (hereinafter the Online Shop) is owned by Küttepuude Kuller OÜ (registry code 17093744, VAT no. EE102962172), located at C. R. Jakobsoni tn 26a-3, Viljandi 71005.
Validity of the sales contract, product and price information
The terms of sale apply when purchasing goods from the Online Shop.
The prices of the products sold in the Online Shop are shown next to the products. All prices include 24% VAT and are in euros. The prices include free delivery across mainland Estonia. Delivery to the islands takes place by separate agreement and may be subject to an additional charge.
Information about the goods is provided in the Online Shop directly next to the goods.
Placing an order
To order goods, add the desired products to the shopping cart. To place the order, fill in the required data fields and choose a suitable delivery and payment method. The amount payable is then displayed on the screen, which can be paid as follows:
- Estonian bank payments (bank link)
- Visa and Mastercard card payments
- Apple Pay and Google Pay
- Cash on delivery of the goods
NB! When paying via bank link, be sure to click the “Back to merchant” button on the bank’s page.
Online payments are handled by Maksekeskus AS. Payment takes place outside the Online Shop in a secure environment, via bank link in the respective bank’s secure environment and by card payment in Maksekeskus AS’s secure environment. The seller has no access to the customer’s bank and card data. In the case of an online payment, the contract enters into force upon receipt of the amount payable in the Online Shop’s bank account. For an order for which cash on delivery has been chosen, the contract enters into force upon confirmation of the order.
In the case of a subscription (Firewood full service), the customer saves their payment card with Maksekeskus, and for each delivery the agreed amount is charged automatically before delivery. The card data is held by Maksekeskus, not the Online Shop. The payment mandate can be cancelled at any time by ending the subscription or by contacting the Online Shop.
The owner of the Online Shop is the personal data controller and transmits the personal data necessary for carrying out payments to the authorised processor Maksekeskus AS.
If the ordered goods cannot be delivered because the goods have run out or for another reason, the buyer is notified of this at the first opportunity and the money paid (including delivery costs) is refunded immediately, but no later than within 14 days of sending the notice.
Delivery
Goods are delivered across mainland Estonia. Delivery to the islands takes place by separate agreement.
The goods are delivered to the address specified by the buyer using the Online Shop’s or its cooperation partners’ transport and are stacked at the desired place, including up to the 5th floor. There is no minimum quantity.
Delivery across mainland Estonia is free. An additional charge may apply for the islands, of which the buyer is notified before delivery.
The delivery time is agreed with the buyer and the goods are generally delivered within a few working days of the contract entering into force, depending on the region and route. In exceptional cases there is the right to deliver the goods within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In order to use the 14-day right of return, the ordered goods may not be used in any way other than is necessary to ascertain the nature, characteristics and functioning of the goods, in the way that is permitted for testing the goods in a physical shop.
If the goods have been used for a purpose other than is necessary to ascertain the nature, characteristics and functioning of the goods, or show signs of use or wear, the Online Shop has the right to reduce the refund in accordance with the decrease in the value of the goods.
To return the goods, submit a withdrawal notice and send it to the e-mail address info@kyttepuudekuller.ee no later than within 14 days of receiving the goods.
The costs of returning the goods are borne by the Online Shop.
The buyer must return the goods within 14 days following the submission of the notice.
Upon receiving the returned goods, the Online Shop refunds to the buyer immediately, but no later than 14 days after receiving the withdrawal notice, all payments received from the buyer under the contract.
The Online Shop may refuse to make refunds until it has received back the item that is the subject of the contract or until the buyer has submitted proof that they have sent the item back, whichever occurs first.
If the buyer has chosen a delivery method other than the cheapest ordinary delivery method, the Online Shop does not have to refund the cost that exceeds the ordinary delivery cost.
The Online Shop has the right to withdraw from the sales transaction and demand the goods back if the price of the goods was, due to an error, marked in the Online Shop significantly below the market price.
Right to submit a complaint
The Online Shop is liable for the non-conformity of the goods sold to the buyer with the contract terms or for a defect that already existed at the moment of handing over the item and that becomes apparent within up to two years from handing over the goods to the buyer. During the first year from handing over the item, it is presumed that the defect already existed at the time of handing over. Rebutting that presumption is the obligation of the Online Shop.
Upon the appearance of a defect, the buyer has the right to contact the Online Shop no later than within two months, by sending an e-mail to info@kyttepuudekuller.ee or by calling +372 5395 1487.
The Online Shop is not liable for defects that have arisen after the goods were handed over to the buyer.
If goods purchased from the Online Shop have a defect for which the Online Shop is liable, the Online Shop repairs or replaces the defective goods. If the goods cannot be repaired or replaced, the Online Shop refunds to the buyer all payments associated with the sales contract.
The Online Shop responds to a complaint submitted by the consumer in writing or in a format that can be reproduced in writing within 15 days.
Processing of personal data
The Online Shop uses the buyer’s personal data only for processing the order and delivering the goods. The data necessary for delivery is transmitted to transport and courier partners. The processing of data is regulated in more detail by the Online Shop’s privacy policy (kyttepuudekuller.ee/privaatsuspoliitika).
We send newsletters and offers to the buyer’s e-mail address only if the buyer has given consent to this. Newsletters can be unsubscribed from at any time by e-mail or according to the instructions provided in the newsletter.
Resolution of disputes
Complaints must be sent to the e-mail address info@kyttepuudekuller.ee or made by calling +372 5395 1487.
If the buyer and the Online Shop are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee (komisjon.ee). The Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Shop, and reviewing the complaint is free of charge for the buyer. The buyer may also turn to the European Union’s online dispute resolution platform (ec.europa.eu/consumers/odr).